Sight Unseen Purchase Policy & Terms
Sight Unseen Purchase Policy & Terms and Conditions
At Brisbane Whitegoods Factory Outlet, we have proudly supplied factory second and refurbished appliances to Australian households for over 20 years. Our goal is to offer exceptional value by providing quality appliances at significantly reduced prices.
To ensure every customer understands the nature of these products and our purchasing conditions, please read the following information carefully before completing your purchase.
1. Change of Mind
Our appliances are sold at discounted prices due to their cosmetic condition. Over the past 20 years, we have found that the vast majority of customers are happy to accept the minor dents, scratches, and blemishes commonly associated with factory second and refurbished products.
For this reason, we do not offer refunds for change-of-mind purchases once payment has been completed.
However, we understand that every situation is unique. If you receive a product with cosmetic damage that you feel is beyond what you reasonably expected, we encourage you to contact us. While refunds are not available for cosmetic condition, we will always endeavour to work with you to find a reasonable solution and may, at our discretion, offer an exchange or alternative product where appropriate.
Please note that any exchange approved under these circumstances may incur delivery, collection, or transport charges.
We strongly encourage customers to carefully consider their purchase and discuss any questions with our team before proceeding with payment.
2. Sight Unseen Purchases
Customers are welcome to inspect products in-store prior to purchase.
If you choose to purchase a product without physically inspecting it (“Sight Unseen”), you acknowledge and agree that:
- Factory second appliances may contain cosmetic imperfections including dents, scratches, marks, blemishes, or minor panel damage.
- Cosmetic imperfections do not affect the intended operation of the appliance and are not considered faults.
- Cosmetic condition can vary between products and is reflected in the reduced selling price.
- Cosmetic appearance alone is not grounds for a refund, compensation, or warranty claim.
- If you have inspected the product in-store and later change your mind before collection or delivery, a store credit may be offered at our sole discretion.
- In the unlikely event that your selected product becomes unavailable prior to collection or delivery, you will be offered either a full refund or a store credit.
- By completing payment, you confirm that you understand and accept the nature of factory second and refurbished products and agree to these terms.
3. Factory Second and Refurbished Products
Factory Second Products
Factory second appliances are products identified by the manufacturer, distributor, or retailer as having one or more of the following characteristics:
- Cosmetic imperfections or minor physical blemishes;
- Ex-display, clearance, or discontinued stock;
- Products returned within a retailer’s return period; or
- Products with damaged packaging.
All factory second appliances are tested, inspected, and/or serviced where required to ensure they operate as intended by the manufacturer. These products are sold at discounted prices due to cosmetic condition and are supplied with warranty coverage for functional faults, providing customers with confidence and peace of mind.
Refurbished Products
Refurbished or second-hand appliances have been professionally inspected, repaired where necessary, cleaned, and tested to ensure full working order. Unless otherwise stated, refurbished products include an in-home warranty within a 40 km radius of the Brisbane CBD.
Refund Exclusions
Refunds are not available for:
- Cosmetic imperfections, dents, scratches, or visual blemishes;
- Change of mind after payment has been completed;
- Issues that can be repaired under the applicable warranty;
- Damage caused by misuse, neglect, incorrect installation, or external factors.
4. Warranty Coverage
Factory Second – BNE Warranty
Includes in-home warranty service within a 40 km radius of the Brisbane CBD. For customers outside this service area, warranty support will be provided on a return-to-base basis unless otherwise advised.
Factory Second – NAT Warranty includes Australia-wide warranty coverage for non-cosmetic faults. Warranty service may be provided either in-home or on a return-to-base basis depending on location and service availability.
Non-Cosmetic Warranty
Our non-cosmetic warranty covers functional faults affecting the operation of the appliance.
The warranty does not cover:
- Cosmetic damage or imperfections;
- Dents, scratches, marks, or surface blemishes;
- Wear and tear consistent with normal use;
- Missing minor accessories, packaging, or documentation unless specifically included in the sale.
Nothing in this warranty limits or excludes any rights available under Australian Consumer Law.
5. Payment Terms
Full payment is required prior to collection or delivery of all products. Ownership of the product remains with Brisbane Whitegoods Factory Outlet until payment has been received in full.
6. Delivery
Delivery dates and scheduling will be confirmed once full payment has been received. While every effort is made to meet estimated delivery times, delivery dates are subject to factors outside our control including transport availability, weather conditions, and operational requirements.
7. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our products, services, or business operations. The most current version will always apply to purchases made after the updated terms are published. We recommend reviewing these terms periodically.
8. Australian Consumer Law
These Terms and Conditions operate alongside your rights under Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot be excluded under applicable law.
9. Contact Us
If you have any questions about a product, its cosmetic condition, warranty coverage, or any aspect of your purchase, our team is always happy to assist.
We encourage customers to contact Brisbane Whitegoods Factory Outlet before purchasing so they can buy with confidence and have a clear understanding of the product they are selecting.
Thank you for choosing Brisbane Whitegoods Factory Outlet. We appreciate your support and look forward to helping you find great value on quality appliances.
